1 購買資格　Eligibility

1.1合資格參與是次「香港科技大學學生及教職員工尊享之筆記簿型電腦組合優惠2010」之人仕包括：所有香港科技大學學生（包括全日制及兼讀制學生）&教職員及校友，而客戶在購買時必須出示下列文件作登記及身份核對之用：

• 甲 香港科技大學學生需出示有效之學生證；或
• 乙 香港科技大學之教職員需出示有效之職員證；或
• 丙 香港科技大學之校友需出示香港身份證及有效之:
  • 香港科技大學信用卡;或
  • 香港科技大學校友會會員證;或
  • 香港科技大學工商管理學碩士校友會會員卡;或
  • 畢業證書;或
  • 舊學生證;或
  • SAO發出的體育設施使用證;或
  • 香港科技大學圖書館卡;或
  • 已填妥及認證之舊生身份證明表(表格可按此下載)
• 以上客戶之證件號碼，將會印在購買是次計劃產品之收據上，以作取貨及維修時核對之用。

All HKUST's students (both full-time and part-time), staff and alumni are eligible for enjoying the HKUST Notebook / Desktop Ownership Program 2010. Customers have to present the following documents while purchase for verifying the identity:

• a A valid HKUST Student ID Card should be presented by HKUST Student while purchase, or
• b A valid HKUST Staff Card should be presented by HKUST Staff while purchase, or
• c A valid HKID Card and one of the following should be presented by HKUST Alumni while purchase:
  • A valid HKUST Credit Card, or
  • A valid HKUST Alumni Association Membership Card, or
  • A valid MBA Alumni Association Membership Card, or
  • A valid Graduation Certificate, or
  • An Old Student ID Card if any, or
  • A valid Sport Facilities User Card issuded by SAO, or
  • A valid Library Card issued by HKUST Lee Shau Kee Library, or
  • A filled and verified Identity Proof Request Form (Please click here to download)
• The number of the above identity proof will be printed on the transaction receipt for the use of identity check while goods collection and warranty claims.

2 優惠限制　Program Restriction

2.1每位客戶最多只能購買一部筆記簿型電腦﹑一部上網本﹑一部桌面電腦﹑一部LCD顯示器及一部打印機。若HELIX SYSTEM發現客戶購買超出以上限制之貨物數量，HELIX SYSTEM保留索償購買時有關市價與購買價間差價之權利。Each customer is LIMITED to purchase ONE unit of Notebook and ONE unit of Sub-Notebook. Should the customer be found purchasing more than ONE unit of each item stated above, HELIX SYSTEM reserves the right to claim the difference between the market price and the special price offered by HELIX SYSTEM.

2.2有關Microsoft Student Select計劃(優惠只限學生及教師)，每位客戶最多只能購買一套Microsoft Office及一套Microsoft Windows 7 升級套裝(專業升級版 / 旗艦升級版)。In the Microsoft Student Select Program(Promotion only available for students and teachers), each customer is LIMITED to purchase ONE unit of Microsoft Office and ONE unit of Windows 7 Upgrade (Professional Upgrade or Ultimate Upgrade).

2.3在未有HELIX SYSTEM書面同意下，所有顧客均不能於首六個月內將所購買之產品轉讓予其他人士；否則所有產品之保養均會作廢。HELIX SYSTEM並且保留索償市價與優惠價差價之權利。Customers shall NOT change the ownership of product within the first 6 months without HELIX SYSTEM's prior written consent. Any warranty to the notebook shall become null and void; and HELIX SYSTEM reserves the right to claim the customer the difference between the market and the program price offered by HELIX SYSTEM.

1 訂購方法　Ordering Methods

1.11.1 是次活動將不設即場訂購，客戶可於活動期間(2010年8月23日至9月10日)於活動網站(http://www.hkedoffer.com/hkust2010)上訂購。Roadshow Ordering is not provided in this Program, Customers can place order online through Program Website (http://www.hkedoffer.com/hkust2010) during the program period (23 Aug 2010 – 10 Sep 2010).

2 付款方法　Payment Methods

2.1網上信用卡一次性付款 (只接受Visa / MasterCard信用卡)Online Credit Card Full Payment (Only Visa / MasterCard is accepted in this Program)

2.212個月分期付款(只適用於恆生銀行或中國銀行之Visa / MasterCard信用卡卡戶) 12個月分期付款只適用於購買桌面電腦/筆記簿型電腦/上網本。發卡銀行保留批核有關12個月分期申請的最終決定權。

註: 網上付款並不提供12個月分期選項，客戶如需選擇12個月分期付款，必須於網上完成登記手續後，憑系統發出之Order Acknowledgement Email之列印本於展銷期內(2010年8月23日至9月10日)自行到展銷會場付款 12-month Installment Plan (Only Applicable to Visa / MasterCard Credit Card Holder of Hang Seng Bank and Bank of China) 12-month Installment Plan can only apply on payment for Desktop / Notebook / Sub-Notebook. The approval for installment plan application is subjected to the final decision of the bank.

Remark:
The 12-month installment plan option is not applicable through online payment gateway. Customers have to complete the registration procedures online first, print out the Order Acknowledgement Email sent by the system and visit Roadshow Venue in HKUST in person during Roadshow Schedule (23 Aug 2010 – 10 Sep 2010) for 12-month installment payment.

2.3EPS 付款
如使用EPS付款，客戶需於展期內(2010年8月23日至9月30日)親臨展銷會場付款。EPS Payment
Customers have to visit Roadshow Venue in HKUST in person during Roadshow Schedule (23 Aug 2010 – 10 Sep 2010) for EPS payment.

2.4銀行現金轉賬
請把款項於銀行櫃位存入以下賬戶,並保留入數紙.網上轉賬,ATM櫃員機轉賬將不獲接納.

公司名稱

Helix System (HK) Limited

中國銀行 賬戶

012-745-1-007984-0

恆生銀行賬戶

024-773-714-225-001

客戶必須於正本入數紙背面寫上名字,學生 / 教職員 / 香港身份證號碼(校友適用).HELIX SYSTEM將於客戶訂購時收回相關入數紙,建議客戶自行複印入數紙以作紀錄.

如客戶使用銀行現金轉賬，領貨期將由付款被HELIX SYSTEM確認後計起。

BANK-IN CASH TRANSFER
Please deposit the CASH into one of the following account BEFORE submission.

Account Name

Helix System (HK) Limited

Bank of China A/C No.

012-3638910-1

Heng Seng Bank A/C No.

024-773-714-225-001

Write down your Name and Student / Staff ID no. / HKID no. (for Alumni) at the back of the ORIGINAL bank-in slip. You are advised to keep a duplicate copy for your own record.

If bank-in cash transfer / deposit was selected, the redemption date will only be confirmed upon the confirmation of payment by HELIX SYSTEM.

3 訂單確認　Order Confirmation

3.1付款手續完成後，客戶將於24小時內收到HELIX SYSTEM所發出之電子郵件及SMS作訂單/付款確認。電子郵件及SMS將包括客戶之訂單號碼及網上客戶服務平台之登入資訊+。客戶可隨時登入個人之網上客戶服務平台，查看最新之訂單狀況或作出訂單查詢。After payment validation, customer will receive an Order Confirmation email and SMS message from HELIX SYSTEM within 1 working day. The Order Confirmation email and SMS message will include the customer's order number as well as customer's specific login information through Online Customer Service System. Customer can login to the Online Customer Service System anytime to check with the latest stock status as well as to make order enquiry.

+首次登入之用戶名稱為客戶登記之電子郵件地址；首次登入之密碼將預設為登記之學生證/職員證號碼首6個字元（如客戶身份為校友，則預設之登入密碼為登記之身份證號碼首4個字元）+ Login username is equal to the registered email of the customer in the online ordering system; the default password for first log-in is equal to the first 6 characters of the registered Student ID Card Number or Staff ID Card Number (For Alumni, the default password is the first 4 characters of the registered HKID Card Number).

• 例子　Example
  如登記資料如下圖所示，則：
  登入用戶名稱： user@name.com
  首次登入密碼： t123
  (註：登入密碼有大小寫之分，以下圖為例，則「t123」為有效密碼；「T123」為無效。)
  
• If the registered information is as follows:
  Username: user@name.com
  Password: t123
  (Remark: Password is CASE SENSITIVE. Take the following diagram as an example, "t123" is VALID password while "T123" is INVALID.

3.2如客戶因任何原因未能讀取HELIX SYSTEM所發出之訂單確認電子郵件，客戶亦可利用以上3.1所提供的登入資訊登入網上客戶服務平台自行列印以作存檔。In case customers cannot received the Order Confirmation Email sent by HELIX SYSTEM, customer can login to the Online Customer Service System with the login details as listed in 3.1 above to print out the order confirmation for reference.

1 取貨方法 Redemption Method

1.1是次活動將不提供校園內取貨，客戶可因應情況自行選擇以下方法取貨：

於校外HKEdOffer.com領貨中心取貨

HKEdOffer.com 地址

九龍灣宏開道16號德福大廈5樓 502室

辨公時間：

中午12時30分至下午7時30分 (星期一至五)
早上10時至下午1時30分 (星期六)
(星期日及公眾假期休息)
(九月份) 星期一至五之開放時間將延至晚上8時

付費送貨服務 - 每次包含電腦(即筆記本型電腦﹑上網本；桌面電腦可享有免費送貨服務)之訂單，送貨費用為HK$100~
~ 送貨服務只適用於香港境內，如送貨地點為大嶼山﹑馬灣﹑愉景灣或離島，HELIX SYSTEM將收取額外送貨費用。

NO In-Campus Stock Distribution will be provided. Customers can select one of the following redemption methods:

Pick Up in Off-Campus HKEdOffer.com Redemption Centre

Address

Rm 502a 5/F Telford House, 16 Wang Hoi Road, Kowloon Bay, Hong Kong

Opening Hours:

12:30 noon to 07:30 pm (Mon-Fri)
10:00 am to 01:30 pm (Saturday)
Closed on Sundays and Public Holidays
(September) The Opening Hours will be extended to 08:00 pm (Mon-Fri)

Charged Door-to-Door Delivery – A delivery charge of HK$100～ will be charged for each delivery including computer products (i.e. Notebook Computer, Sub-Notebook; Desktop Computer are eligible for FREE delivery)
～ Door-to-Door Delivery only applicable within Hong Kong. For delivery address located in Lantau Island, Ma Wan, Discovery Bay and other outlying islands, HELIX SYSTEM will charge for additional delivery charges.

2 取貨前先登入網上客戶服務平台檢查貨物之最新狀況　Login to the Online Customer Service System to Check Latest Stock Status Before Redemption

2.12.1 建議客戶於取貨前1天先憑購機時所提供之用戶名及個人密碼登入網上客戶服務平台檢查貨物之最新狀況，以查看是否有未讀取之最新資訊。Customers are recommended to login to the online Customer Service system with the provided username and password to check the latest stock status 1 day before visiting In-campus Redemption venue.

2.2如就登入有任何疑問，可電郵至 cs@hkedoffer.com 查詢。For any questions about login, please email to cs@hkedoffer.com.

3 取貨所需文件　Documents Required for Stock Redemption

3.1客戶必須根據指定時間到領貨中心領取貨物，並親身攜同及出示以下證明文件之正本，以供核實:

• 學生証 / 職員証 / 舊生証 / 畢業證書 / 舊生信用卡 (如客戶身份為舊生則包括個人身份證)(有關之證明文件副本將於首次領貨時收取以作購買資格認證)　及
• HELIX SYSTEM所發出之付款確認電郵列印本　及
• HELIX SYSTEM所列印之領貨收據正本＃　（只適用於曾領貨之客戶）　及
• 香港身分證
• 銀行入數紙正本（如使用銀行入數人作付款方法）(有關之正本將於首次領貨時收取以作付款認證)

授權第三者代辦提貨，必須出示以下證明文件(以下之文件將會於提貨時被工作人員收取作存檔之用):

• 客戶之學生証 / 職員証 / 舊生証 / 畢業證明書 / 舊生信用卡副本(如客戶身份為舊生則包括個人身份證) (有關之證明文件副本將於首次領貨時收取以作購買資格認證)　及
• HELIX SYSTEM所發出之付款確認電郵列印本　及
• HELIX SYSTEM所列印之領貨收據正本#　（只適用於曾領貨之客戶）　及
• c.已填妥之授權書正本（空白之授權書之格式必須與http://www.hkedoffer.com/authorization相同，客戶亦可直接於以上網址下載）及
• 被授權者之身份證副本
• 銀行入數紙正本（如使用銀行入數人作付款方法）(有關之正本將於首次領貨時收取以作付款認證)

如客戶未能根據以上情況出示/提供有效之證明文件，HELIX SYSTEM將保留不派貨予有關人仕之最終權利。

[註＃：客戶須妥善保存HELIX SYSTEM所發出之領貨收據。如有遺失/損失，客戶需自行至警署報失有關之領貨收據，並提交有效之警署報失紙予HELIX SYSTEM以作核實及重印有關之領貨收據(有關行政程序，可能需要收取HK$50之行政費及需時1-2個工作天)。否則，HELIX SYSTEM保留不派發貨品之權利。 ]

Customers are REQUIRED to bring the following original documents IN PERSON for goods redemption:

• Original Student Card/ Staff Card/ HKUST Alumni Association membership card/ Graduation Certificate/ Alumni Credit Card (For Alumni, HKID Card is required) (Corresponding photocopy of identification documents will be collected at the 1st time of redemption for end-user verification)　AND
• Printed Order Confirmation Email issued by HELIX SYSTEM AND
• Original copy of Receipt＃ printed by HELIX SYSTEM (Only applicable for customers who have redeemed before) AND
• HKID Card
• ORIGINAL Copy of Bank-In Receipt (For Bank-In Payment) (Corresponding ORIGINAL Copy will be collected at the 1st time of redemption for payment verification).

Customers who authorized Third-Party for goods redemption are required to provide the following documents (The documents below will be collected by counter staff for records):

• Photocopy of Customer's identity proof: Student Card/ Staff Card/ HKUST Alumni Association membership card/ Graduation Certificate/ Alumni Credit Card (For Alumni, HKID Card is required) (Corresponding photocopy of identification documents will be collected at the 1st time of redemption for end-user verification)　AND
• Printed Order Confirmation Email issued by HELIX SYSTEM AND
• Original copy of Receipt＃ printed by HELIX SYSTEM (Only applicable for customers who have redeemed before) AND
• HKID Card
• Original of the Filled Authorization Letter (BLANK Authorization Letter MUST have the same format as in the http://www.hkedoffer.com/authorization, customers can also download from the above website directly) AND
• Photocopy of HKID of the Authorized Third-Party.
• ORIGINAL Copy of Bank-In Receipt (For Bank-In Payment) (Corresponding ORIGINAL Copy will be collected at the 1st time of redemption for payment verification).

If customer cannot show / provide related supporting documents, HELIX SYSTEM reserves the final right to not distribute the goods to corresponding personnel.

[Remark #: Customers MUST keep the Receipt properly and HELIX SYSTEM will not be subject to any liability of responsibility for the loss or damage of the captioned document after the transaction. In case of any loss of Receipt, Customers are requested to submit valid copy of "Lost Memo" from Hong Kong Police Force of HKSAR to HELIX SYSTEM for validation and reprint of the Receipt (Administration charge of HK$50 may be charged and lead time may be around 1 – 2 business days). Otherwise, HELIX SYSTEM reserves the right to NOT distributing the goods to the customers.

4 取貨日期　Redemption Date

4.14.1 所有貨品須於訂單確認電郵上列明之領貨日期起3天內領貨，否則客戶可能需輪侯較長時間或甚至未能於當日取貨；提前領貨將不獲理會。因應實際情況，另外，HELIX SYSTEM建議客戶於取貨前先登入網上客戶服務系統查看最新更新之取貨安排。All products MUST be redeemed within 3 days starting from the selected Pick Up Date on the Order Confirmation Email; otherwise, customers may have to queue for longer time or even fail to redeem the products at that day. No earlier redemption will be allowed. Customers are recommended to login to the online Customer Service system to read for any latest redemption arrangement announcement before visiting the Redemption Centre.

4.24.2 若客戶未能於訂單確認電郵上列明之指定日期內提取貨品，客戶須於列明之領貨日期前3個工作天cs@hkedoffer.com或於網上客戶服系統提交更改取貨日期申請。申請接納後，客戶可以安排以下方法取貨:

• 於HELIX SYSTEM之領貨中心提取：客戶可於HELIX SYSTEM之客戶服務員確認後於貨物領取中心取貨（HELIX SYSTEM將收取每張訂單HK$100之行政費用）；
• 上門送貨：每張訂單HELIX SYSTEM將收取HK$150之本地上門送貨費用，送貨範圍不包括離島、大嶼山﹑愉景灣及馬灣。有關之送貨日期則有待HELIX SYSTEM之客戶服務員安排及確定。

If Customer is NOT available to redeem his / her products within the Stock Distribution period, Customer should notify Distributors by email to cs@hkedoffer.com or send a Postpone Redemption Request through online Customer Service System 3 working days before selected Pick Up Date on the Confirmation Email. Upon request acknowledged, Customer can redeem the products by one of the following methods:

• Redeem in Distributors' Redemption Centre upon the confirmation from Merchant. An administration charge of HK$100 for each Sales Memo will be charged.
• Redeem by Delivery. A delivery charge of HK$150 will be charged for delivery location within Hong Kong (excluding outlying Islands). Corresponding Delivery Date will be confirmed by Merchant's Customer Service Executive.

4.3除因以下第4.4及第4.5項理由外而未能於指定期^內送出電腦，客戶將會收到特定賠償，有關賠償會以超級市場現金券於客戶取貨時一同派發。

延遲交貨賠償之計算方法如下:

* 最高之賠償金額為筆記簿型電腦機價之5.0%。

註:如有黑色暴雨或八號或以上風球懸掛時，當日不會計算在特定賠償計算之日數內，而所有預約提貨將順延一天。

指定期內，意指：
為該派貨期，即訂單確認電郵上列明之領貨日期起3個工作天 (有關賠償將由派貨期後第一天開始計算，如訂單確認電郵上列明之領貨日期為9月24日，交貨賠償將由9月 29 日開始)

第一個星期後
After 1st calendar week

1.0%之筆記簿型電腦機價
1.0% of Notebook purchase price

第二個星期後
After 2nd calendar week

額外1.5%之筆記簿型電腦機價
Additional 1.5% of Notebook purchase price

第三個星期後
After 3rd calendar week

額外1.5%之筆記簿型電腦機價
Additional 1.5% of Notebook purchase price

第四個星期後
After 4th calendar week

額外1.0%之筆記簿型電腦機價
Additional 1.0% of Notebook purchase price

Compensation* by means of supermarket cash coupon will be given if the Notebook cannot be distributed by the end of Stock Distribution Period (exclude point 4.4 and 4.5 criteria).

* Maximum Late Penalty is 5% of Notebook purchase price.

Remarks: Black Rain or Typhoon signal No. 8 or above hoisted will not be counted as delay. All appointed delivery will be deferred to the next day.

Stock Distribution Period means:
THREE working days starting from the selected Pick Up Date on the Order Confirmation Email (All the penalty payout will be counted from the 1st calendar day after the last day of Stock Distribution Period. i.e. if redemption date is 24 Sep and the delivery is delayed. The penalty will start from 29 September accordingly.)

4.4客戶如未能於指定日期內提取電腦，將不獲任何賠償。Customers who do not collect their notebook in the designated collection period will not receive any compensation.

4.5如船期延誤因世界性原材料短缺、天災如颱風、戰爭等等理由未能於指定日期內送出電腦，客戶將不獲任何賠償。Compensation will not be given if there is a shipment delay due to worldwide shortage on raw materials, natural hazard such as typhoon or war etc.

4.6客戶如因第4.5項理由欲取消訂購，將可獲全數款項退回。款項將於六星期內退還申請人。Full refund will be given to the customers who wish to cancel the order for such shipment delay mentioned in point 2.5. The resulting refund, if any, will be issued to the Customer within 6 weeks.

1 一般　General

1.1客戶必須在離開提貨區前，點算所有產品及配件是否齊全及合乎標準，事後如有遺失或損壞，恕不受理。Customers have to check that all items are in good condition and full packaging before leaving the goods collection counter. HELIX SYSTEM is not responsible for the loss of items and parts afterwards.

1.2客戶必須在提取筆記簿型電腦時，檢查包裝及配件齊全及產品完整無缺，沒有花／裂痕，方可離開。Customers are required to check whether the product is in full packing with accessories and in good condition without scratches or cracks when they pick-up the Notebooks.

1.3有關筆記簿型電腦/上網本以外的產品，一切保養及維修均由有關之廠商負責。貨物出門後，如有問題，客戶可憑單據直接聯絡有關之第三方廠商。All the maintenance and warranty issues of products other than Notebook/Sub-Notebook are responsible by the corresponding Third Party vendor. Please contact corresponding vendor for maintenance and warranty service.

2 筆記簿型電腦/上網本7天購物保障　7 Day Dead-on-Arrival Return Policy

2.1客戶於本活動中購買之筆記簿型電腦及上網本均可享有7天購物保障，保障範圍包括外觀問題（須於取機時即場提出，離開現場即無效）﹑死點/亮點﹑硬件問題。詳細條款，請細閱下文。Customers who purchased Noteboo/Sub-Notebook in the Program are eligible to enjoy the 7 Day Dead-on-Arrival Return Policy. Coverage include cosmetic defect (MUST be raised during stock redemption), dead/light pixel and hardware failure. Please refer to detailed terms and conditions below.

2.2外觀問題：如客戶於即場驗機時發現機身上有損壞，並經在場工程師核實後，可要求換機。外觀問題於離開現場後將不在保障範圍內。（請註意：某部份型號之筆記簿型電腦/上網本因採用鋼琴亮面材質，機器表面可能會有輕微花痕，此乃正常現象，並不影響電腦之日常運作，客戶可因應情況自行考慮更換與否）Cosmetic Defect: If damages were discovered on the surface of Notebook/Sub-Notebook, Customers are eligible to apply for a replacement upon the validation of defect of on-site engineer. Any cosmetic defect raised outside the Redemption Venue will not be considered. (Please note that some models of Notebook/Sub-Notebook are built with materials with piano finishing, slight scratches may be found on the surface which is normal and will not affect the daily operation of the computer. Customers can decide to apply for replacement or not depending on corresponding conditions.)

2.3死點問題：(ACER提供零死點及零亮點保證)客戶提取筆記簿型電腦後，如發現有死點，可選擇申請換機。有關申請必須於提貨後下個工作天內(a)透過電郵至mailto:cs@hkedoffer.com或 (b) 登入網上客戶服系統提交。否則，有關之申請將不獲受理。（請註意：死點乃正常現象，並不影響電腦正常運作，客戶可因應情況自行考慮更換與否）Defective Pixel(s) on LCD: (ACER provides ZERO Dead / Light Pixel Guarantee). Should one or more dead pixel(s) are found on the LCD, Customers are eligible to apply for a replacement. Corresponding application must be submitted within the next business day of the Stock Redemption through (a) email to cs@hkedoffer.com; or (b) applying for replacement by login to online Customer Service System. Otherwise, corresponding application will not be considered. (Please note that dead pixel is normal in LCD production and does not affect the daily operation of the computer. Customers can decide to apply for replacement or not depending on corresponding conditions. Vendor does not guarantee the replaced computer must be dead/light pixel-free.)

• 例子　Example
  如客戶於25/09/2010(星期六)取機，並於當天晚上發現亮點，客戶必須於27/09/2010（星期一）內提出換機申請。
• If customer picked the notebook on 25/09/2010(Saturday) and discovered a light pixel at the evening, Customer is responsible to submit the replacement application within 27/09/2010(Monday).

2.4硬件問題：客戶如發現購買之筆記簿型電腦/上網本於提貨起七天內有問題： 客戶可選擇:

• 攜同貨品到校內設置的技術支援台交由技術人員檢查及確認後申更換；

  地點： 科技大學教學樓（2號電梯）4樓
  服務日期： 2010年9月14日至10月21日
  服務時間： 中午12時至下午5時30分(逢星期二﹑四，公眾假期除外)

• 攜同貨品到HKEdOffer.com領貸中心交由技術人員檢查及確認後申更換；
  
  

  HKEdOffer.com 地址

  九龍灣宏開道16號德福大廈5樓 501室

  辨公時間：

  中午12時30分至下午7時30分 (星期一至五)
  早上10時至下午1時30分 (星期六)
  (星期日及公眾假期休息)
  (九月份) 星期一至五之開放時間將延至晚上8時正

  
  
  

客戶必須於提貨日起七天內透過以下方法申請更換:

• 透過電郵至cs@hkedoffer.com 提交申請;
• 透過網上客戶服系統作出申請。

HELIX SYSTEM的客服人員將儘快回覆並提供有關檢查之安排。
(未有於指定日期內提交申請/申請後未獲回覆的客戶，服務台將不受理其個案) 所有更換之貨品必須保留全套包裝及完整貨品及收據。如有任何遺漏或人為損毀，均不接受。

備註: 更換時間要視付當時貨品數量， 一般情況為14-18個工作天

In case of hardware malfunction found within 7 days from the collection date, Customers can select to.

• Bring the Notebook to the In-Campus Technical Support Help Desk for technical personnel to validate for the application of replacement.

  Location: 4/F Academic Building (Lift 2), HKUST
  Period: 14 Sep – 21 Oct 2010
  Service Hours: 12:00 pm – 05:30 pm (Every Tuesday and Thursday, excluding Public Holidays)

• Bring the Notebook to the HKEdOffer.com Redemption Centre for technical personnel to validate for the application of replacement.
  
  Location of HKEdOffer.com Redemption Centre
  
  

  Address:

  Rm501-502 5/F 16 Wang Hoi Road, Kowloon Bay, HK

  Opening Hours:

  12:30 noon – 07:30 pm (Mon-Fri)
  10:00 am – 01:00 pm (Sat)
  (Closed on Sundays and Public Holidays)
  (September) Opening Hours will be extended to 08:00 pm (Mon-Fri)

  
  
  
  
  

Customers have to register within 7 days from the collection date by the following methods:

• Send email to cs@hkedoffer.com for the application of replacement;
• Submit the application of replacement through online Customer Service System.

Customer Service Executive of HELIX SYSTEM will acknowledge the application as soon as possible and advise further checking details.
(Any application submitted out of the corresponding date / application without acknowledgement from HELIX SYSTEM's Customer Service Executive will not be entertained in the Help Desk).

Replacement will only be accepted under the conditions of full packaging and with original invoices. Any scratch / physical damage or missing parts will not be accepted.

Remarks: The lead time for replacement will be subjected to the availability of stocks. Normally lead time is 14-18 working days.

2.5軟件問題：客戶如發現購買之筆記簿型電腦/上網本於提貨起七天內有問題，並經技術人員檢定為軟件問題。有關之技術人員可協助客戶還原電腦系統至出廠設定（客戶需自行備份電腦內之私人資料）。如因其他第三方軟件引起之問題，HELIX SYSTEM將不予負責。Software Problem: In case of any malfunction found within 7days from the collection date and is determined as software-related by on-site engineer. On-site engineer will assist the customer by restoring the computer to factory settings (Customers are responsible for the backup of any personal data installed in the computer). HELIX SYSTEM will not be responsible for any software problem raised by the installation of third-party software.

2.6客戶如在提貨日7天後發現其ACER / HP筆記簿型電腦或相關配件有問題，有關之保用及維修均由ACER / HP Service Center負責。有關其他非ACER / HP產品之保用及維修，則由各產品之生產商/供應商負責，詳情請參閱個別產品內之保用證。For any malfunction raised out about any ACER / HP Notebook computer and accessories 7 days after redemption date, please contact ACER / HP Service Center for maintenance & warranty issues. For any further queries on maintenance & warranty of other non-ACER / HP products / accessories hereafter, please contact the respective supplies / distributors. For details, please refer to the warranty card attached inside the corresponding products.

2.7如有任何爭議，HELIX SYSTEM保留最終決定權。In case of disputes, HELIX SYSTEM reserves the right to make the final decision.

3 桌面電腦及其他非筆記本型電腦產品之售後服務　Desktop Computer and Other Non-Notebook Products

3.1如所購買之LCD顯示器有超過5點或以上之死/壞點，客戶需於下一個工作天內致電HP客戶服務熱線要求更換。In case more than 5 defective pixels are found on the LCD monitors, Customers are required to contact HP customer service hotline for replacement within next business days.

3.2如所購買之HP打印機有任何售後 / 質量問題，客戶可致電2802 4098致電HP查詢。Customers can contact HP by 2802 4098 for any after-sales / maintenance services.

3.3有關其他非電腦/上網本產品(如打印機﹑LCD顯示器﹑電池﹑外置USB光碟機等)，相關之維修保養及維修均由所屬廠商提供。如於領貨後有任何售後 / 質量問題，客戶需自行聯絡相關廠商以獲取售後服務支援。The after-sales maintenance and warranty service of Non-Notebook products (e.g. printers, LCD monitors, batteries, External USB Optical Drives etc.) will be responsible by the corresponding vendors accordingly. For any defect found or technical enquiries about the above products, customers have to contact corresponding vendors for after-sales service.

3.4大部份之廠商聯絡方法，可於http://www.hkedoffer.com/common_cs尋找。Contact methods of most vendors can be found inhttp://www.hkedoffer.com/common_cs

Acer 客戶維修服務中心

地址:
Address:

九龍觀塘成業街6號泓富廣場18樓1室
Room 1, 18/F Prosperity Place, 6 Shing Yip Street, Kwun Tong, Kowloon

辦公時間:
Office Hours:

09:00am - 12:00 noon / 01:00pm - 05:30pm (Mon-Fri)
09:00am - 01:00pm (Sat)
(Excluding Sundays and Public Holidays)

電話號碼:
Telephone:

2520 2000